Reference

What You Agree To When You Join royal12

These terms set out the rules that apply to your account, your deposits via DANA, OVO, or GoPay, and your use of every part of the platform — from slots to live tables.

Account eligibility appliesDANA, OVO, GoPay coveredIndonesia-region access onlyTerms updated when needed

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CONTACT CHANNELS

How to Reach Us About These Terms

If any part of these terms is unclear, or you need to raise a dispute about your account, our support team handles queries through the channels below. For wallet-related issues — such as a DANA deposit that has not credited or an OVO withdrawal held at verification — contact us directly with your transaction reference number ready so we can resolve it without delay.

Live Chat Open the chat window from any page on royal12. Our team responds to account and terms queries as they come in, including wallet and deposit questions.

Email Support Send a detailed message to our support address for formal queries, terms disputes, or account-review requests. Include your registered wallet type for faster handling.

Help Centre The Help Centre covers account rules, wallet verification steps, and what happens when a term applies to your situation — searchable and updated when terms change.

TRANSPARENCY STANDARDS

How We Uphold These Terms in Practice

Our approach to these terms is straightforward: we publish what applies to your account, we apply it consistently, and we give you a clear path to ask questions or raise concerns. Every policy decision that affects your wallet, your access, or your account data is handled under the same framework, regardless of whether you deposit via DANA, OVO, or GoPay.

Account Data Handling

We store only the account data needed to operate your wallet deposits, verify withdrawals, and maintain account security. Data is not shared with unrelated third parties.

Cookie Use

Cookies on royal12 support session continuity and account access. You can manage cookie preferences through your browser settings at any time without affecting core account functions.

Account Security

Wallet registration is tied to your account at sign-up. Any change to your linked DANA, OVO, or GoPay number requires identity verification through support before it takes effect.

Requesting Changes

To request a correction to your account details or dispute a terms decision, contact support with your account ID. We aim to respond to formal requests within a reasonable time frame.

Core Terms That Govern Your Account

royal12 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Your account is personal and non-transferable. You are responsible for keeping your login credentials secure — any activity carried out through your account is your responsibility until you report a breach to our support team. Deposits made via DANA, OVO, or GoPay are processed according to

1
the rules of each respective wallet provider, and royal12 cannot reverse a completed wallet transaction on your behalf. Withdrawals follow a verification step where we confirm the receiving wallet matches the one registered to your account. If there is a mismatch, the withdrawal is held until
2
you resolve it through support. Bonus conditions, where applicable, are published separately on the relevant promotion and form part of these terms by reference. We may update these terms at any time; continued use of your account after an update means you accept the revised version.
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Players in Semarang and elsewhere across Indonesia are subject to the same account rules. Access to the platform, including all game categories, is available only in regions where local law permits.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About These Terms

These questions cover what we get asked most about account rules, wallet conditions, and how the terms apply day to day. If your question is not here, live chat is the fastest way to get a direct answer.

Yes. All deposit methods — DANA, OVO, and GoPay — are covered by these terms. Each wallet's own provider rules also apply alongside ours once the transaction leaves your app.

We may suspend or close an account that violates these terms. You will be notified through your registered contact, and any pending withdrawals will be reviewed before a final decision is made.

No. Accounts are strictly personal and non-transferable. Sharing access — including wallet credentials — is a breach of these terms and may result in your account being suspended.

We publish the latest version of these terms on this page. Continuing to use your account after an update means you accept the revised terms, so it is worth checking here periodically.

Contact support via live chat with your wallet transaction reference. Our team will cross-check the deposit record and resolve the discrepancy, usually requiring your wallet screenshot as evidence.

Access depends on local law and is available only in eligible regions where Indonesian law permits online platform use. It is your responsibility to confirm access is lawful from your location.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoRoyal12 Glossary AccountRegister InfoRoyal12 Banking

What You Agree To When You Join royal12

How to Reach Us About These Terms

How We Uphold These Terms in Practice

Common Questions About These Terms

01 Do these terms apply to every deposit method, including DANA and GoPay?

02 What happens if I break one of the account rules?

03 Can I share my account with someone else?

04 How will I know if the terms have been updated?

05 What should I do if my DANA or OVO deposit did not credit to my account?

06 Is access to royal12 available everywhere in Indonesia?

Terms & Conditions

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