Reference

How We Handle Your Account and Your Rights

These terms set out what you agree to when you open an account with royal12 and how we handle your data, your transactions via DANA, OVO, or GoPay, and your access to the platform.

Account TermsData HandlingDANA, OVO, GoPay Wallet PolicyCookie UseJurisdiction Eligibility
royal12 How We Handle Your Account and Your Rights
DATA AND ACCOUNT SECURITY

How We Protect What You Share With Us

Account security and data handling are not footnotes — they shape how your wallet details, login credentials, and transaction history are stored and accessed. Here is how we manage each area on royal12.

Data Retention

We keep your account and transaction data only as long as needed for service and compliance purposes. You can request a summary of what we hold at any time through support.

Cookie Use

We use session and analytics cookies to keep your account active and to understand how the platform performs. You can manage cookie preferences from the settings panel in your browser.

Account Access Control

Login is protected by OTP verification sent to your registered mobile number. If you suspect unauthorised access, contact support immediately and we will freeze the account while we investigate.

Requesting Changes

To update your registered email, linked DANA, OVO, or GoPay wallet, or personal details, submit a verified request via live chat or the dashboard form. Changes take effect after identity confirmation.

LEGAL CONTACT PATHS

How to Reach Us About Policy Questions

If you have a question about these terms, want to request a copy of your data, or need to report a concern about your account, our support team handles all legal and policy-related queries directly. Reach us through live chat, email, or the contact form inside your account dashboard — each path connects to the same team.

Live Chat Open the chat icon inside your account at any time. Quote your account ID for faster routing to the policy team.
Email Support Send policy or data queries to our support email. We respond in writing so you have a clear record of every exchange.
Account Dashboard Form Log in, go to Help, and submit a policy request form. You can attach documents and track the status of your query there.

Legal and Policy Questions We Hear Most

These are the questions we get most often about account terms, data rights, and how our policies work in practice for accounts in Indonesia.

Yes. Access to royal12 and its features depends on local law and is available only where your region permits it. We do not override local regulation.

You can. Submit a data access request via live chat or the account dashboard form. We will compile and send your data record in writing within a reasonable time.

Transaction records tied to your DANA, OVO, or GoPay wallet are retained for the period required by applicable compliance rules, then deleted. You can request a copy before closing.

We send a notification to your registered email before any material change takes effect. You have a clear window to review the update before continuing to use the platform.

Contact support immediately through live chat. We will freeze your account, review the login history, and walk you through the OTP reset process to restore secure access.

The same account terms apply regardless of which wallet you use. DANA, OVO, and GoPay each connect through your account's payment settings and are governed by the same transaction policy.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.