Reference

How royal12 Handles Your Personal Data

This Privacy Policy covers what personal information royal12 collects when you create an account, make a deposit through DANA, OVO, or GoPay, and use our lobby — and exactly how we handle it. Availability depends on local law and eligible regions in Indonesia.

Account data we collectDANA, OVO, GoPay payment dataYour rights to access and updateHow to contact us about dataCookie and device data
royal12 How royal12 Handles Your Personal Data
HOW WE PROTECT IT

Data Security and Account Protection Practices

We use encryption on data in transit between your browser or mobile app and our servers. Your account is protected by a one-time PIN step at login to reduce the risk of unauthorised access. Payment data tied to your DANA, OVO, or GoPay transactions is handled only through the secure channel the e-wallet provider establishes — we do not store full wallet credentials on our side. If you believe your account has been accessed without your permission, contact us immediately through live chat.

Data Encryption All data moving between your device and royal12 is encrypted in transit. This covers your login session, account details, and any payment transaction you initiate via DANA, OVO, or GoPay.
Cookie Use We use cookies to keep your session active and to remember your lobby preferences. You can adjust cookie settings through your browser at any time, though some features may not work as expected if certain cookies are disabled.
Data Retention We keep your account data while your account is open and for the period required after it closes. Once that window passes and no legal obligation applies, we remove or anonymise the data.
Your Access Rights You have the right to ask what data we hold, request corrections, and — where applicable under local law — ask for deletion. Submit your request via live chat or email and we'll handle it from there.
PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to access the data we hold on your account, ask us to correct something, or request deletion, our support team is the right starting point. We aim to respond to all privacy-related requests within a reasonable time, and we'll keep you updated on the status of your request. Contact us through any of the channels below.

Live Chat Open the chat widget inside your account dashboard to send a data request or ask about what information we hold. Our support team will pick it up directly.
Email Support Write to our support address with your account username and a clear description of your data request. We'll confirm receipt and follow up with next steps.
Account Settings Some data corrections — like updating your email address or contact number — can be made directly inside your account profile without contacting support.

Privacy Policy Questions We Get Most Often

These are the questions we hear most from Indonesia users about how royal12 manages personal data, payment records, and account privacy. If your question isn't covered here, reach us through live chat or email.

We collect your name, email, date of birth, and contact number at registration. If you verify your identity, we also hold the documents you submit for that process.

We record the transaction reference and wallet identifier to match deposits and withdrawals to your account. We do not store your full e-wallet login credentials or PIN on our systems.

Yes. Send a deletion request through live chat or email with your account username. We'll review it and remove data where no legal retention obligation prevents us from doing so.

We share data only with payment processors handling your DANA, OVO, or GoPay transactions, identity verification services where required, and authorities responding to lawful requests. We do not sell your data.

Basic details like your contact number or email can be changed inside your account profile settings. For changes to identity documents or registered name, contact support directly through live chat.

Cookies keep your session active and save lobby preferences. You can disable non-essential cookies in your browser settings, though this may affect how some account features behave during your session.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.